Order tracking

Track your Finch Holm order

Enter your order number and email, or your tracking number, and you'll see exactly where your package is right now.

Your order number starts with # and is in your confirmation email. We ask for your email too, so nobody else can see your order.

A Finch Holm package ready to ship — Tracked all the way from our warehouse to your door

Track order status

From us to you

What happens after you order

This is the path every Finch Holm package takes, so you always know what comes next.

Step 1
Order confirmed

You get a confirmation email the moment your order goes through.
Step 2
Packed with care

We pack your order and hand it to the carrier within 48 hours on business days.
Step 3
On its way

Your tracking link arrives by email as soon as your package leaves our warehouse.
Step 4
At your door

Most US orders arrive 5 to 11 business days after they ship.

Updates by email

We'll keep you posted the whole way

You don't need to keep checking this page. We email you when your order is confirmed and again when it ships, with a link that always shows the latest update.

Tracking can take up to 24 hours to show up after your shipping email arrives.
Packages sometimes go quiet for a few days while they move between carriers, which is completely normal.
If you can't find our emails, take a quick look in your spam or promotions folder.

Questions about your delivery

When will I get my tracking number?

As soon as your package leaves our warehouse, which is usually within 48 hours on business days. It arrives in an email with a link to follow your package.

My tracking hasn't updated in a while. Is something wrong?

Almost certainly not. Packages often go quiet while they travel between carriers or wait at a sorting center. If nothing changes within 3 business days of your shipping email, write to us and we'll look into it for you.

I made a mistake in my address. Can I still change it?

If you catch it quickly, yes. Email hello@finchholm.com within 12 hours of ordering and we'll do our best to update it before your order ships.

It says delivered, but I can't find my package.

Check your mailbox, porch and with your neighbors first, because carriers sometimes mark a package as delivered a little early. If it still hasn't turned up by the end of the next day, email us and we'll help you sort it out with the carrier.